Shipping policy

Shipping Policy

Last updated: September 3, 2026

Thank you for choosing Bo’s Honey Brown Hot Sauce! We are a small-batch business, and we truly appreciate every order and every customer who chooses to put a little Bo’s on it.

Order Processing

We make every effort to process and ship orders as quickly as possible.

Orders are typically processed within [1–3 business days] after your order is placed.

Orders are not typically processed or shipped on weekends or major holidays. Orders placed during weekends or holidays will begin processing on the next business day.

During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.

If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.

Shipping

We currently ship orders within the United States.

Available shipping methods and costs will be displayed at checkout based on your shipping address and the items in your order.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Shipping Delays

While we do our best to get your Bo’s to you as quickly as possible, we cannot guarantee delivery dates.

Once an order has been handed over to the shipping carrier, delays may occur due to:

  • Weather
  • Holidays
  • Carrier delays
  • Incorrect or incomplete shipping addresses
  • Natural disasters
  • High shipping volumes
  • Other circumstances outside of our control

We are not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order.

If you realize that you entered an incorrect address, please contact us as soon as possible at honeybrownhot@gmail.com.

We will do our best to correct the address before your order ships. However, once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Lost or Stolen Packages

Once tracking information indicates that an order has been delivered to the address provided at checkout, we are generally not responsible for packages that are lost or stolen after delivery.

If your package shows as delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.
  2. Checking with household members or neighbors.
  3. Contacting the shipping carrier.
  4. Contacting us if you believe there may be an issue with the shipment.

We will do our best to help investigate the situation.

Damaged Packages

We take care to package our products securely, but damage can occasionally occur during shipping.

If your order arrives broken, leaking, damaged, or otherwise compromised, please contact us within 7 days of delivery.

Please send us:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the shipping box and packaging, if applicable

After reviewing the situation, we may provide either a replacement or a refund for the damaged product.

If a replacement is provided, we will cover the shipping cost for the replacement.

For additional information, please see our Return & Refund Policy.

Missing or Incorrect Items

If your order is missing an item or you received an item that you did not order, please contact us within 7 days of delivery at honeybrownhot@gmail.com.

Please include your order number and a description of the issue. We will review the order and work with you to correct the problem.

International Shipping

At this time, we do not offer international shipping.

If international shipping becomes available in the future, this policy will be updated accordingly.

Questions About Your Order?

We're a small business, and we're happy to help.

If you have a question about your order or shipping, contact us at:

Bo’s Honey Brown Hot Sauce
Email: honeybrownhot@gmail.com
Phone: (434) 316-8145

We appreciate your business and your support of our small-batch, award-winning hot sauce!

PUT A LITTLE BO’S ON IT. 🌶️🍯