Return & Refund Policy

Last updated: September 3, 2026

Thank you for supporting Bo’s Honey Brown Hot Sauce! We take pride in making our products in small batches and packaging them carefully for you to enjoy.

Because our products are food items, we do not accept returns or exchanges.

However, we understand that things can occasionally happen during shipping. If your order arrives damaged, broken, leaking, or otherwise compromised due to shipping, we want to make it right.

Damaged Products

If your product arrives damaged during shipping, please contact us within 7 days of delivery at honeybrownhot@gmail.com.

Please include:

• Your order number
• A brief description of the damage
• Photos of the damaged product and packaging, including the shipping box if possible

Once we receive the information, we'll review the situation and, at our discretion, provide either:

A replacement product at no additional cost, or
A refund for the damaged product.

If we replace your product, we'll cover the cost of shipping the replacement.

Products Damaged After Delivery

We cannot provide refunds or replacements for products that are damaged after delivery due to mishandling, improper storage, accidents, or other circumstances unrelated to the shipping process.

Please follow the storage instructions provided on the product packaging.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery at honeybrownhot@gmail.com. We'll work with you to correct the issue.

Refunds

If a refund is approved, the refund will be issued to the original payment method used for the purchase. Please allow your payment provider's normal processing time for the refund to appear on your account.

Questions?

If you have questions about our Return & Refund Policy or an issue with your order, please contact us at:

Bo's Honey Brown Hot Sauce
honeybrownhot@gmail.com

We're a small-batch business, and we truly appreciate your support. If something goes wrong with your order, let us know—we'll do our best to make it right.